Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Apna Lifestyle. We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Conditions for Returns

Due to the delicate, high-value nature of traditional handwoven garments, we accept returns under the following specific conditions:

• The product received is damaged, defective, or incorrect.
• The return request must be initiated within 7 days of receiving the order.
• The saree must be completely unused, un-draped, un-washed, and in its original premium folds.
• All original price tags, silk mark tags, and handloom certificates must be intact and attached to the saree.
• The saree must be returned in its original premium boutique box packaging.
• A valid receipt or proof of purchase must be provided.

Non-returnable Items

Several types of goods are exempt from being returned:

• Customized orders, tailored blouses, or sarees with custom falls and picot hem services applied.
• Sarees purchased during special clearances or flash weavers' promotional sales (unless received defective).

Return Process

To initiate a return, please follow these steps:

1. Contact our heritage care team at Contact Page with your order number and photo proof of any defects/damages.
2. Wait for our team to review your request and provide a Return Authorization along with return logistics instructions.
3. Pack the saree securely in its original gold foil box and hand it over to our scheduled reverse pickup courier.

Refunds

Once we receive your returned saree, our craft experts will inspect it to ensure it is in its original un-draped state. We will immediately notify you on the status of your refund after our inspection.

If your return is approved, we will initiate a refund to your original method of payment (or store credit, if requested). You will receive the credit within 5-7 business days, depending on your bank's policies.

Shipping Costs for Returns

Apna Lifestyle will cover all reverse logistics shipping costs if the item was defective, damaged, or incorrect. For customer choice returns, a standard reverse courier fee of ₹150 will be deducted from your final refund amount.

Contact Us

If you have any further questions on how to care for or return your item to us, please contact us.